At 2ndBazaar, we work to process and ship orders as quickly and securely as possible. The information below explains our shipping methods, estimated transit times, order processing, international shipping, and what to do if you experience a delivery issue.
My UPS Tracking Number Is Not Working. What Should I Do?
UPS tracking information may not become active immediately after your shipping label is created. In some cases, it may take several hours for tracking details to appear in the UPS system.
If your order contains multiple products, items may also be shipped separately and arrive at different times.
If your tracking information has not updated after a reasonable period or your shipment has not arrived as expected, please contact 2ndBazaar customer support for assistance.
If your package arrives damaged, please contact us as soon as possible. You may also report visible shipping damage directly to UPS.
What Should I Do If My Order Does Not Arrive During the Scheduled UPS Delivery Time?
If UPS attempted delivery but was unable to complete it, check any UPS delivery notice or tracking information associated with your shipment.
Depending on the shipment, UPS may provide options to:
- Schedule another delivery attempt
- Change the delivery date
- Request delivery to an eligible alternate location
- Hold the package at an authorized UPS location
- Provide additional delivery instructions
Visit www.ups.com and enter your tracking or delivery notice information to review the options available for your shipment.
Availability of delivery-management options is determined by UPS and may vary depending on the package, destination, or service selected.
Can I Pick Up My Order?
2ndBazaar may offer customer pickup for eligible orders.
If pickup is available during checkout, select the appropriate customer pickup or shipping option and complete your order as instructed.
Please do not visit our facility to collect an order until you have received confirmation from 2ndBazaar that your order has been processed and is ready for pickup.
Orders cannot be guaranteed to be available for pickup without prior confirmation.
Does 2ndBazaar Ship Internationally?
Yes. 2ndBazaar may ship eligible products to international destinations.
International customers are responsible for any applicable:
- Customs duties
- Import taxes
- Brokerage charges
- Government fees
- International shipping charges
- Other destination-related charges
These charges are generally not included in the product price unless specifically stated during checkout.
Customers are responsible for confirming that the products they order can legally be imported into their destination country.
Does 2ndBazaar Ship to APO and FPO Addresses?
Yes. We may ship eligible orders to APO and FPO addresses.
APO/FPO shipments are generally handled through the United States Postal Service (USPS) where required.
Delivery times for military addresses may vary significantly and are outside 2ndBazaar’s direct control.
Although some APO/FPO deliveries may arrive within approximately 5–10 business days, certain shipments may take significantly longer depending on the final destination and military postal system.
How Can I Contact UPS?
For questions regarding an active UPS shipment, tracking status, missed delivery, or delivery instructions, visit:
www.ups.com
Use the tracking number supplied with your order to access the latest shipping information and available delivery options.
You may also use the official UPS customer support options listed on the UPS website.
Does 2ndBazaar Pay Return Shipping for a Product That Arrives Defective or Damaged?
Return shipping responsibility may depend on the specific circumstances of the return.
If you receive a product that appears damaged or defective, contact 2ndBazaar customer support before returning the product.
Do not ship a product back without first obtaining the required Return Merchandise Authorization (RMA) and applicable return instructions.
Where applicable, customers may be responsible for return shipping charges. For an approved defective-item exchange, 2ndBazaar may ship the replacement product according to the applicable warranty and return terms.
Please review our Warranty and Return Information for complete details.
Free Standard Shipping
Certain products or orders may qualify for Free Standard Shipping.
If a non-defective product that originally qualified for free shipping is returned for a refund, the original shipping cost incurred by 2ndBazaar may be deducted from the refund where permitted under the applicable return terms.
If an eligible product is returned because of an approved defect, 2ndBazaar may provide standard one-way ground shipping for the replacement product.
If you request an expedited replacement shipping method, you may be responsible for the additional shipping cost.
If 2ndBazaar is unable to provide an appropriate replacement for an approved defective product, a refund may be issued in accordance with our applicable return and warranty policies.
What Should I Do If an Item Is Missing From My Package?
Some orders may be shipped in multiple packages.
Before reporting a missing item, please review all tracking numbers associated with your order and confirm whether another package is still in transit.
If all shipments show as delivered and an item is still missing, please contact 2ndBazaar customer support.
When contacting us, please provide:
- Your order number
- Your name
- The missing product
- Tracking information
- Details regarding the packages you received
You can contact us through the support information provided on www.2ndbazaar.com.
SHIPPING TIMES
2ndBazaar primarily uses UPS for shipping eligible orders within the United States.
USPS may be used for certain destinations or shipment types, including eligible APO/FPO addresses.
Most in-stock orders are prepared for shipment as quickly as possible after payment and order verification. While many eligible orders may ship within approximately 24 hours, processing times are not guaranteed and may vary depending on inventory, payment verification, order size, product availability, security review, weekends, and holidays.
Below are the general shipping services that may be available.
UPS Ground
Estimated Transit Time: Approximately 3–7 business days within the United States.
Cut-Off Time: 1:00 PM Central Time.
Transit times vary based on the shipping origin, destination, UPS service area, and other carrier-related factors.
UPS 3 Day Select
Estimated Transit Time: Approximately 3 business days within the United States.
Cut-Off Time: 1:00 PM Central Time.
The transit period begins after the order has been processed and transferred to UPS.
UPS 2nd Day Air
Estimated Transit Time: Approximately 2 business days within the United States.
Cut-Off Time: 1:00 PM Central Time.
Orders must complete processing before the applicable shipping cut-off to qualify for same-day carrier handoff.
UPS Next Day Air Saver
Estimated Transit Time: Approximately 1 business day within eligible areas of the United States.
Cut-Off Time: 1:00 PM Central Time.
Delivery times vary according to destination and UPS service availability.
UPS Next Day Air
Estimated Transit Time: Approximately 1 business day within eligible areas of the United States.
Cut-Off Time: 1:00 PM Central Time.
Delivery commitments and available delivery times depend on the destination and UPS service selected.
International Shipping
International shipping options may be available through UPS international shipping services.
Cut-Off Time: 1:00 PM Central Time.
Transit times vary based on:
- Destination country
- Customs clearance
- Local delivery networks
- Product type
- Documentation requirements
- Selected UPS international service
International shipments may also be subject to customs duties, taxes, brokerage fees, and other charges imposed by the destination country.
APO/FPO Shipping
Eligible APO/FPO orders may be shipped through USPS as required by the military postal system.
Delivery times cannot be guaranteed because delivery depends on the final destination and military postal operations.
Puerto Rico & Canada
Eligible orders to Puerto Rico and Canada may be shipped through available UPS services.
Cut-Off Time: 1:00 PM Central Time.
Shipping methods, costs, delivery times, taxes, duties, and brokerage fees may vary based on the destination and selected service.
Saturday Delivery
Saturday delivery may be available for certain eligible shipments and destinations.
For eligible Friday orders:
Cut-Off Time: 12:00 PM Central Time.
Saturday delivery is subject to:
- UPS service availability
- Destination eligibility
- Order processing
- Inventory availability
- Additional shipping charges where applicable
Saturday delivery is not guaranteed for every location or product.
WHAT IS THE SHIPPING CUT-OFF TIME?
The shipping cut-off time determines whether an eligible order may be processed for carrier pickup on the same business day.
Our standard cut-off time is generally:
1:00 PM Central Time
Orders placed and successfully verified before 1:00 PM Central Time may be eligible for same-business-day processing.
Orders placed after 1:00 PM Central Time will generally begin processing on the following business day.
The cut-off time refers to order processing and carrier handoff, not guaranteed delivery.
If you require special shipping arrangements, please contact 2ndBazaar customer support before placing your order whenever possible.
ORDER PROCESSING & SHIPPING DELAYS
Please keep the following information in mind when placing an order:
- Orders are generally not processed on weekends or recognized holidays.
- Every order requires processing before it can be transferred to the shipping carrier.
- Express or expedited shipping refers primarily to the carrier’s transit time and does not necessarily include 2ndBazaar’s internal order-processing time.
- While many eligible orders may ship quickly, certain orders may require additional processing or verification.
- Shipping and delivery estimates are not guaranteed when delays occur because of severe weather, carrier interruptions, customs processing, natural disasters, incorrect addresses, security reviews, or other circumstances outside our reasonable control.
- Delivery times to Alaska, Hawaii, Puerto Rico, Canada, APO/FPO addresses, and international destinations may vary and cannot always be guaranteed.
- International orders may experience additional delays because of customs clearance or destination-country requirements.
- Orders with incomplete, inaccurate, or unverifiable shipping or billing information may be delayed until the information can be confirmed.
MULTIPLE SHIPMENTS
Orders containing multiple products may be shipped separately.
As a result:
- Products may arrive on different dates.
- You may receive more than one tracking number.
- One package may arrive before another.
- Shipping notifications may be sent separately.
Please review all tracking numbers associated with your order before reporting an item as missing.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please verify your:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- ZIP or postal code
- Country
- Phone number
2ndBazaar is not responsible for delays or additional shipping expenses resulting from incorrect or incomplete information provided by the customer.
Contact customer support immediately if you notice an address error after placing an order. Once a shipment has been transferred to UPS, we may not be able to change the delivery address.
LOST OR DAMAGED SHIPMENTS
If your UPS tracking information shows that your package has been delivered but you cannot locate it, please:
1. Check around the delivery location.
2. Ask household members, building staff, or neighbors whether they accepted the package.
3. Review your UPS tracking information for delivery details.
4. Allow a reasonable amount of time in case the carrier’s delivery status was updated before the package was physically delivered.
5. Contact UPS if necessary.
6. Contact 2ndBazaar customer support if the shipment still cannot be located.
For visibly damaged shipments, please keep the product, shipping carton, packaging materials, and shipping label while the issue is being reviewed.
Photos or other documentation may be requested to assist with a shipping claim.
CONTACT US
For questions regarding shipping, tracking, missing products, delivery issues, international orders, or special shipping requests, please contact the 2ndBazaar customer support team through:
www.2ndbazaar.com
Please have your order number and tracking information available so we can assist you efficiently.
